I take my 2 dogs to Petsakes to get groomed by Laura. It is nice to be greeted at the door when you go in and ask for any help finding anything. When it get to the grooming area, Laura is usually there waiting for us. I do not need to say my name she knows my dogs and I by name. My dogs have serious anxiety and she is the only one that has not had issues grooming them. They enjoy seeing Laura. Thanks for all the good work!